Return & Refund Policy for ZlothSkin
At ZlothSkin, every piece is crafted with precision and care. We uphold a selective and refined return policy to maintain product integrity and customer satisfaction.
1. Eligibility for Returns
Returns are accepted only if:
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The item is unused, unworn, and in original packaging
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A return request is made within [7/10/14] days of delivery
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The product is defective, damaged, or incorrect
2. Non-Returnable Items
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Items purchased on sale or promotional discounts
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Customized or made-to-order products
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Gift cards (if applicable)
3. Return Process
To initiate a return:
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Email us at [Insert Email] with your order details
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Our team will review and provide return instructions
Unauthorized returns may not be accepted.
4. Refunds
Once the returned item passes quality inspection:
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Refunds will be processed within [5–10] business days
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The amount will be credited to the original payment method
Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
We offer exchanges only for size or manufacturing defects, subject to availability.
6. Damaged Deliveries
If your item arrives damaged, notify us within 48 hours with supporting images.